Sync issues and poll...

Discuss features and solicit feedback from other Ascent users. For the quickest response to bugs or serious problems, please email support@montebellosoftware.com

Are you having Sync Issues?

I am experiencing sync issues with my Edge or Forerunner 205/305
21
41%
I have no problem syncing
30
58%
 
Total votes : 51

Sync issues and poll...

Postby rob on Sat May 17, 2008 2:07 pm

Some Ascent users are having problems syncing their Edge or Forerunner using Ascent. This seemed to start happening around version 1.9.0 -- but it is very puzzling because none of the sync-related code changed between the previous version and 1.9.0.

Since I can't reproduce the problem on any of my machines, I need your help if you own an Edge or Forerunner 205 or 305. If you have the time and are having sync problems, please reply to this topic and specify:

- your mac type and OS version (example iMac PPC with 10.4.11)
- how the problem manifests -- do you get a crash, or a hang?
(if you are getting crashes, please email the crash logs to support@montebellosoftware.com)
- any other information that you believe is relevant

Thanks in advance for your help!
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Re: Sync issues and poll...

Postby Cheeky Monkey on Sat May 17, 2008 5:46 pm

I am having sync problems with my 305. It was working on 1.9.0 but after updating to 1.9.2 it hangs after importing data from unit. I see it display the new data but it hangs showing the "syncing" window. Pulling the cord does nothing. I went back throught the versions and it no longer works on 1.9.0 (very strange?!?!). 1.8.14 syncs ok though.

iMac 2GHz Intel Core Duo, 10.4.11

Garmin 305, software version 3.20

I don't have any crash data, is there some log I could look at/activate to get more data for you?

Thanks
Jon
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Re: Sync issues and poll...

Postby rob on Sat May 17, 2008 6:06 pm

Jon,

Can you please try version 1.9.3, just posted today?

Some fixes have been made to the gpsbabel utility that may improve syncing stability.

Thanks
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Re: Sync issues and poll...

Postby Cheeky Monkey on Sat May 17, 2008 8:05 pm

Oh, still same problem :(

Another thing I tried after this: I wondered if it may have been my data file so I went back to my 1.8.14 data and ran a copy of it against 1.9.3. Still same problem...
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Re: Sync issues and poll...

Postby rob on Sat May 17, 2008 8:11 pm

Jon, thanks for trying the new version.

Just to make sure I understand....

The data syncs correctly, you see it appear in the window behind the "Syncing..." progress bar, but the progress bar never goes away?

It would be helpful if you could produce the problem, and then send your console log to support@montebellosoftware.com. To get the log, run the Console utility (in /Applications/Utilities) and choose "Save a Copy As...".

Thanks
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Re: Sync issues and poll...

Postby Cheeky Monkey on Sat May 17, 2008 8:41 pm

Hey Rob,

I thought that was my symptoms, now I don't see the loaded data behind the syncing window. I get the first beeps from the unit when I click sync, and the second beeps from the unit some seconds later (I presume at end of sync like previously) but nothing after that, just the syncing window.

Now frustratingly my 305 unit is playing up. This happened once before, no power/no response. Separate issue I believe. There doesn't seem to be any hard-reset that I can find.

I will get you the console log as soon as I can figure out this other problem...
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Re: Sync issues and poll...

Postby xprmntlav8r on Sun May 18, 2008 12:36 am

Hey Rob,

Macbook Pro 2.5 ghz
OS 10.5.2
Ascent 1.9.3

I was having a problem syncing and think that I've figured out what was causing my problem. I had Parallels open and suspect that Parallels was capturing the USB communication meant for Ascent. Here's the pertinent Console entry which may give you some clues as to why it happened.

5/17/08 5:30:33 PM [0x0-0x161161].com.montebellosoftware.ascent[3249] usb_set_configuration failed: usb_set_configuration(SetConfiguration): device not opened for exclusive access

After closing Parallels, Ascent synced with no problems.

Hope this helps.

Hal (xprmntlav8r)
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Re: Sync issues and poll...

Postby rob on Sun May 18, 2008 2:45 pm

After a few days working on this, I believe I've found and fixed an issue that was making Ascent hang after syncing. The bug seemed to only occur on systems running Tiger (10.4.x), making it fun to track down. :?

Please auto-update to get 1.9.4 or grab http://www.montebellosoftware.com/downl ... _1.9.4.zip to get the fix.

There still seems to be some general gpsbabel instability that sometimes causes crashes, especially when read errors occur due to bad cables, patching through USB hubs, or dirty contacts -- but I have applied all the latest patches from the gpsbabel development world and hopefully things will be better.

Hal, thanks for the note about Parallels! The same thing would happen with VMware Fusion. In Fusion, you can specify which operating system "sees" each device (you can probably do the same in Parallels).
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Re: Sync issues and poll...

Postby diane on Tue May 20, 2008 5:41 pm

Hi Rob,

I know you know my issues and they do seem to be resolved with the new version. I have Tiger on both my machines.

When I read the first post, I thought I wrote it!

Thanks! :)
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Re: Sync issues and poll...

Postby diane on Tue May 20, 2008 6:09 pm

Here is another bizarre one for you:

A friend, also using a 301 and Tiger on a MacBook, didn't have any of the sync problems I did. He did the 1.9.4 update.

Now his activities include some from 1978, 81, 82 and 1989. This was a refurbed unit but none of these activities showed up before. He purchased it last month.

If that's not odd enough, he did a run and a bike yesterday. Only the bike shows up. The run is definitely logged into the 301.

He went back to 1.9.2 with the same results.

Funny thing is now when he tries to import into GTC, that bombs out. That never had an issue before.

He tried to delete the last lap of his run and that didn't import it either. He's rebooted and repaired permissions, and tried to import into a new document.

Just wondering if you think the run file may be bad?

Thanks,

Diane
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Re: Sync issues and poll...

Postby toomanybikes on Wed May 21, 2008 11:00 pm

rob wrote:Some Ascent users are having problems syncing their Edge or Forerunner using Ascent. This seemed to start happening around version 1.9.0 -- but it is very puzzling because none of the sync-related code changed between the previous version and 1.9.0.

Since I can't reproduce the problem on any of my machines, I need your help if you own an Edge or Forerunner 205 or 305. If you have the time and are having sync problems, please reply to this topic and specify:

- your mac type and OS version (example iMac PPC with 10.4.11)
- how the problem manifests -- do you get a crash, or a hang?
(if you are getting crashes, please email the crash logs to support@montebellosoftware.com)
- any other information that you believe is relevant

Thanks in advance for your help!


I am still having difficulty.

Since I last communicated with you on this matter, my iMac has been completely re-built.

New Logic Board, new power supply new firewire bus.

Still the same problems.

I am running an iMac G5, 2 Gb of RAM; OS X 10.5.1

Ascent Version 1.9.4

I plug the Edge 305 in, select Sync from the drop down menu.

A progress bar appears, then the "beep" telling me it's done. But there is no data transferred, no new data.

I have been using the application for two months by uploading into motionbased, then exporting a GPX file that I can then import into Ascent.

Time consuming and annoying. I have continued to do this simply because I thought at some point I would be able to use the application again. I am starting to think I may be better off to pay the annual fee to motionbased.

I am simply stumped.
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Re: Sync issues and poll...

Postby erlingo on Thu May 22, 2008 7:05 am

Seems to be a very strange, exclusive problem for you. I'm stumped. No idea why you have that problem. Personally don't think it's Ascent's fault. Never had a problem with 305 or 705. Strange.
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Re: Sync issues and poll...

Postby rob on Thu May 22, 2008 1:42 pm

So far, 1.9.4 seems to be working for everyone who previously had problems, except 'toomanybikes' --

Is the sync working with Garmin Training Center?

Another thing to try, if you haven't already, is to create a new activity document (CMD-N) and try syncing into that. Assuming that doesn't work, it would be helpful if you could send your console log (captured immediately after a sync attempt), and the zipped contents of ~/Library/Application Support/Ascent/Tracks to support@montebellosoftware.com.

Thanks!

Unrelated note: if you are exporting from Motionbased, you'd get much better results by exporting tcx files and importing them into Ascent, rather than gpx. The .tcx files contain more data types.
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Re: Sync issues and poll...

Postby Johnny English on Sun May 25, 2008 10:11 am

No problems with Ascent and my 305. However, I do get sync problems with Garmin when setting up training programs.
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Re: Sync issues and poll...

Postby xcanadian on Tue May 27, 2008 1:16 am

Hi,

I've been having problems recently with my Edge 305 when syncing. I am using v1.9.4. No problems when I try Garmin Training Center.

Select Sync from dropdown. Progress bar appears. A couple of beeps then Ascent crashes. Error points to gpsbabel. Then I quit and relaunch Ascent and try the sync again. I may have to do this three or four times before the sync is successful. It only happens when bringing in new activities. I'm including the crash analysis below.

Process: gpsbabel [1759]
Path: /Applications/Ascent.app/Contents/Resources/gpsbabel
Identifier: gpsbabel
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: Ascent [1753]

Date/Time: 2008-05-26 17:24:42.300 -0600
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002dfff2d4
Crashed Thread: 0

Thread 0 Crashed:
0 libSystem.B.dylib 0xffff0f0e __memcpy + 1902
1 gpsbabel 0x000286ea GPS_Packet_Read_usb + 150
2 gpsbabel 0x00027554 gdu_read + 32
3 gpsbabel 0x0001eb4f GPS_A301_Get + 743
4 gpsbabel 0x0004cdd5 data_read + 558
5 gpsbabel 0x00002b5b main + 2945
6 gpsbabel 0x00001e82 _start + 216
7 gpsbabel 0x00001da9 start + 41

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffff07a0 ebx: 0x00028665 ecx: 0x00000000 edx: 0x6e000000
edi: 0x00810c00 esi: 0xbffff2dc ebp: 0xbffff2b8 esp: 0xbffff2b0
ss: 0x0000001f efl: 0x00010206 eip: 0xffff0f0e cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x2dfff2d4

Binary Images:
0x1000 - 0xe3ffb +gpsbabel ??? (???) /Applications/Ascent.app/Contents/Resources/gpsbabel
0x172000 - 0x17bff7 com.apple.iokit.IOUSBLib 3.0.0 (3.0.0) <3dc62c82eabba24f96af44fad0b3aa83> /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Contents/MacOS/IOUSBLib
0x8fe00000 - 0x8fe2da53 dyld 96.2 (???) <7af47d3b00b2268947563c7fa8c59a07> /usr/lib/dyld
0x90d9e000 - 0x90da2fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x90dcc000 - 0x90e57fff com.apple.framework.IOKit 1.5.1 (???) <a17f9f5ea7e8016a467e67349f4d3d03> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90fd7000 - 0x90fe5ffd libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x915f6000 - 0x91653ffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x92486000 - 0x9248dfe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x92691000 - 0x927c3fef com.apple.CoreFoundation 6.5.1 (476.10) <d5bed2688a5eea11a6dc3a3c5c17030e> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x92eca000 - 0x92fa9fff libobjc.A.dylib ??? (???) <a53206274b6c2d42691f677863f379ae> /usr/lib/libobjc.A.dylib
0x936f4000 - 0x93853ff3 libSystem.B.dylib ??? (???) <4899376234e55593b22fc370935f8cdf> /usr/lib/libSystem.B.dylib
0x9578f000 - 0x958c7ff7 libicucore.A.dylib ??? (???) <afcea652ff2ec36885b2c81c57d06d4c> /usr/lib/libicucore.A.dylib
0x959f3000 - 0x95a1efe7 libauto.dylib ??? (???) <42d8422dc23a18071869fdf7b5d8fab5> /usr/lib/libauto.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib


Thanks.
:)
Ron & Fez ..noon to three XM202
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